Terms and Conditions

Music Festivals by Long Tall Productions Ltd – Terms & Conditions

Who is Long Tall Productions Ltd

Long Tall Productions Ltd is a company registered in England and Wales with company registration number 15451816. The company provides event curation and production services.

Event Tickets and Merchandise Sales for Events by Long Tall Productions Ltd

Admission to Festivals organised by Long Tall Productions Ltd are by ticket only and a range of event merchandise add-ons may also be available to purchase from the ticket shop. Full event information will be published on the Long Tall Productions website. Tickets are purchased through a ticketing software platform called Eventix and processed by a group company, Event Design Solutions Ltd with company number 08321636 and registered office address, Greenhill House First Floor East Wing, Thorpe Road, Peterborough, Cambridgeshire, England, PE3 6RU.

Eventix will appear on your bank statement following a ticket purchase for an event by Long Tall Productions.

Use of the Long Tall Productions Website and Eventix Booking System for Booking a Long Tall Productions Ltd Event:

When booking a ticket for entry to a Long Tall Productions festival, you are agreeing to the following booking terms and conditions:

1.1 Customers should protect any password and login details as they will be accountable for any bookings made in their name, whether made by the actual customer or not.

1.2 We do not offer refunds on cancelled or non-attended bookings and online bookings are non-transferable.

1.3 No ticket refunds will be if a customer has a discount code that they fail to enter at time of purchase, ticket codes must be entered at time of purchase as they cannot be added retrospectively or refunds made for incorrect tickets purchased.

1.4 All event ticket and event add-on ticket bookings will carry a separate, clearly stated non-refundable booking fee to cover transaction costs, use of the booking platform and administration associated with each booking.

1.5 The booking fee referred to in (4.) is non-refundable under any circumstances including, but not limited to, the cancellation of an event by Long Tall Productions or any other party who, from time to time, we may partner with when organising aspects of our events.

1.6 No refunds will be made if the event is cancelled for any reason including ‘force majeure’ (‘force majeure’ meaning any cause beyond our reasonable control including, but without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, adhering to regulations or advice from national or local governments or police or similar, third-party injunctions, national defence requirements etc.)

1.7 Long Tall Productions Ltd, will not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by ‘force majeure’. Should the event be cancelled for reasons other than force majeure, the company will endeavour to re-schedule the event to another future date but for clarity, no refunds will be offered.

1.8 In the case of cancellation, personal arrangements including, but not limited to, travel, subsistence, accommodation etc. relating to the event which have been arranged by you are at your own risk. We shall not be liable for any losses incurred from personal arrangements or wasted expenditure.

1.9 Whilst every effort is made to ensure that the full, advertised music and artist line-ups, activities and attractions take place as advertised, we reserve the right to change the published bill and/or running times without notification. This includes, but is not limited to music artists, drinks menus, live children’s entertainment and other billed attractions. Tickets are for the event and not a specific artist or billed attraction.

1.10 Long Tall Productions Ltd cannot be held responsible for any online bookings made incorrectly or in error by the customer.

1.11 Customers are accountable for all online bookings made in their name (even when made incorrectly) and the charge associated with them.

1.12 All online bookings will be confirmed by email.

1.13 You will need to provide evidence of your booking upon arrival to the event. Tickets can be either printed or presented on a mobile phone made available for scanning at the event gates using the ticket providers App.

1.14 Wristbands will be provided upon entry to the venue and these will need to be retained at all times to allow you to pass to and from different areas of the event such as the festival arena and campsite.

1.15 We reserve the right to make any changes to the timetable or the online booking system at any time

1.16 We reserve the right to decline any booking to a Long Tall Productions event without reason.

1.17 We reserve the right to refuse entry and remove people from the premises without reason

1.18 Long Tall Productions Ltd, related companies; Event Design Solutions Ltd, Zoom Events Ltd and Market Square Group Ltd plus third party Eventix, and any other trusted sub-contractors commissioned to assist in the ticketing or managing of the event may access the data submitted during your ticket purchase for the purpose of processing, managing and monitoring bookings as well as admittance into the event. Your ticket data will be not be sold or passed on to unconnected third-parties for marketing or other purposes, with the exception of any reason deemed lawful such as providing details to police and law enforcement in cases of suspected fraud or criminal activity.

1.19 When purchasing your tickets, you may be asked whether you would like to opt in to receive more information about other upcoming events by the organiser, Long Tall Productions Ltd. You will only be added to the relevant subscriber list if you choose to opt in and may opt out at any time. When you opt in to receive marketing content, this will be delivered by email via e-newsletters operated by Long Tall Productions.

1.20 Should such an instance arise where Long Tall Productions Ltd or the rights to a particular festival are sold to a third-party, your purchase history and any marketing lists you have opted in to in connection with the company / event will be transferred to the new owner of the business.

1.21 For further information concerning (1.18), (1.19) and (1.20) please see our privacy policy below.

1.22 Strictly no alcohol, illegal substances, ‘legal’ highs, glass items (except small perfume bottles), candles, gas canisters, flares, knives, laser equipment/pens, BBQs, megaphones, sound making equipment, nitrous oxide, animals, fireworks, smoke canisters, poles, banners or flags are allowed at the Event.

Festival Access Restrictions

Some festivals operated by Long Tall Productions Ltd will contain areas where access is restricted those over the age of 18. Event bars will also require ID for proof of age where anyone is deemed to appear under the age of 25. Here extra terms and conditions apply in addition to those listed above as follows:

2.1 Even if you believe that you appear to look at least 18 years of age, you may be required to provide ID to prove your age upon entry to the event and at the festival bars. Without relevant ID to provide proof of age when asked, you will be refused entry to the event or applicable event add-on so it is important to bring your ID regardless of how old you are.

The following constitute approved ID for festivals operated by Long Tall Productions Ltd. A valid and in-date:

UK Photo Card Driving License.
Passport with Hologram (photocopies and out-of-date passports are not permitted).
Military ID where the Date of Birth is Present.

2.2 We reserve the right to refuse entry to the venue anyone deemed to be ‘in drink’, under the influence of banned substances or legal highs. We also reserve the right to expel anyone from the venue for the aforementioned reasons.

2.3 We reserve the right to refuse entry to or expel from the event, anyone behaving inappropriately. What constitutes inappropriate behaviour shall be at the discretion of the event organiser. All event participants must obey the reasonable instructions of the event management and security team at all times.

2.4 In such instances listed in (2.2) and (2.3) above no refunds will be given where a ticket holder is refused entry or expelled from the event.

2.5 Strictly no alcohol, illegal substances, ‘legal’ highs, glass items (except small perfume bottles), candles, gas canisters, flares, knives, laser equipment/pens, BBQs, megaphones, sound making equipment, nitrous oxide, animals, fireworks, smoke canisters, poles, banners or flags, paper lanterns are allowed. Amnesty bins will be provided where prohibited items can be voluntarily disposed of prior to entry.

2.6 Entry with any bag to the main festival arena is at the sole discretion of the event organiser.

2.7 Bags are subject to search and any bag that is refused entry to the event remains the responsibility of the owner, there are no deposit facilities at the event and any bag found unattended will be disposed of.

2.8 Illegal substances, drugs and/or legal highs and herbal highs will not be tolerated. Bag searches will be in operation and if you are found to be in possession or using any such substances you will be evicted from the event site and/or handed over to the police. For clarity this rule applies to all areas of the event including, but not limited to, the main festival arena, campsite and car parking facilities.

2.9 The event organiser shall be entitled to confiscate any of the banned items listed above in point (2.8) any other items which the Promoter considers may be used as weapons or are otherwise deemed by the organiser to be dangerous or inappropriate. The organiser shall not be liable for any loss, theft or damage to confiscated items.

2.10 No smoking is permitted in enclosed public areas such as marquees, tents or buildings.

Concession Tickets

3.1 Disabled ticket holders will need to bring one of the following:

Entitlement to Disability Living Allowance for children under 16 or Personal Independent payments for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book

Attendance Allowance or Carer’s Allowance letter of award

Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded

A Blue or Orange badge, or

In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)

3.2 Wheelchair Users

We endeavour to ensure that our events are wheelchair friendly. However, if you are purchasing a concession ticket as a wheelchair user, please telephone 01832 281 274 at the time of booking to confirm the exact arrangements we have made for your event.

3.3 Students will be required to show a current student ID or NUS card with their ticket upon entry to the event. Failure to produce a valid student card may result in an extra charge being levied for a full price ticket on the door or entry being refused.

3.4 For clarity, entry may be denied to anyone who’s documentation does not support their ticket type/description, or anyone who is not carrying the required documentation.

Camping, Motorhomes and Towable Caravans

4.1 A limited number of camping pitches are available at some festivals operated by Long Tall Productions Ltd. These must be pre-booked at least one week prior to each event.

4.2 All campsite attendees must have a valid ticket to the main festival arena. In addition, the lead person in each party must purchase a camping pitch for either a self-pitched tent, motorhome or towable caravan.

4.3 Groups are limited to a maximum of 6 people per camping, motorhome or caravan pitch.

4.4 Campers must arrive and leave within the specified arrival and departure times to ensure that vehicles are only moving onsite when it is safe to do so. Should you need to leave in an emergency during the event, please alert the event stewarding and management team who will make arrangements for you to be safely escorted off site.

4.5 Campers must remain in the pitch allocated to them by the event management team and stewards.

4.6 Strictly no alcohol, illegal substances, ‘legal’ highs, glass items (except small perfume bottles), candles, gas canisters, flares, knives, laser equipment/pens, BBQs, megaphones, sound making equipment, paper laterns, nitrous oxide, animals, fireworks, smoke canisters, poles, banners or flags are allowed at the event including within the campsite.

4.7 Camp fires and barbecues of any type are not permitted in the campsite.

4.8 Campers may bring food to the campsite for personal consumption but no food and drink should be taken into the main festival arena.

4.9 Glasses and glass bottles are not permitted anywhere at the event, including the campsite.

4.10 All tents, rubbish and waste must be removed from the campsite when you leave.

4.11 Loud music shall not be played on the campsite and no music or loud noise shall be permitted after 23:00 in the evening and 07:00am in the morning.

4.12 Whilst the team at Long Tall Productions Ltd are lovers of our furry friends, no animals including dogs, with the exception of assistance dogs, are permitted to attend the event, including the campsite. We do not feel that it is fair to expose animals to loud music in the festival arena or to leave animals unattended in potentially hot summer conditions within the campsite. Anyone found not to adhere to this rule will be refused entry or expelled from the event. Thank you for your understanding.

4.13 Toilet and shower facilities will be available in the campsite appropriate for the number of overnight bookings

4.14 Electric hook-ups for motorhomes and towable caravans will be available as an add-on in the ticket shop.

Children’s Areas

5.1 All children under 16 must be accompanied by a parent, guardian or responsible adult aged 18 or over who remains with their child at all times. Each adult must be responsible for no more than four children within the children’s entertainment area at any one time.

5.2 Face painting is not included in the price for general entry into children’s entertainment areas and must be booked separately as an add-on.

5.3 Children’s fairground rides and slides are not included in the entry price to our children’s entertainment areas and fayres will be payable separately to the ride operators.

5.4 Certain attractions within the children’s entertainment areas may only be suitable for particular age ranges and can sometimes involve a height restriction. It is the responsibility of the accompanying adult or guardian to ensure that you adhere to any safety information, age or height restrictions on the equipment provided in these areas. Reasonable instructions from the children’s entertainers and stewards must be followed at all times.

All terms and conditions are governed by English law and any dispute arising out of or in connection with these conditions shall be subject to the exclusive jurisdiction of the English courts.

Long Tall Productions Privacy Policy

Privacy Policy

This privacy policy is for Long Tall Production Ltd and details how data collected by the business is used. It will assist you in making informed decisions when using our site and our services.

The Data We Collect

We request information such as your name, address, postcode, telephone number and email address which you can choose to provide when you purchase tickets online.

We need to collect this information in order to provide you with our products and services. It also helps us personalise and deliver relevant, benefit-driven content in any update e-mails about your purchase or enquiry.

The legal basis for our collection of this data is ‘Legitimate Interest’ as per Recital 47 of Article 6(f) of the General Data Protection Regulations (GDPR) as it is reasonable for you to expect that you will be contacted about your enquiry having entered your contact details into an enquiry form or to be contacted with any additional information or changes concerning a ticket purchase which are important for you to know about.

You do not have to provide us with any Personal Data if you do not want to, however we will be unable to contact you about your enquiry and you will be unable to purchase tickets online if you do not.

Further Ticketing Information

Festivals by Long Tall Productions Ltd – When purchasing tickets through the website for an event hosted by Long Tall Productions Ltd, a company with registration number 15451816, the purchase will be processed by a third-party ticketing software called ‘Eventix’ and a group company under the control of a mutual director called Event Design Solutions Ltd with company registration number 08321636 and registered office address of Greenhill House First Floor East Wing, Thorpe Road, Peterborough, Cambridgeshire, England, PE3 6RU.

Eventix and Long Tall Productions Ltd both have their own separate set of terms and conditions to which you will be asked to confirm you have read when purchasing a ticket.

Use of Personal Data

When purchasing tickets you will be asked whether or not you would like to opt in to receive marketing information from the organiser, Long Tall Productions Ltd about future events. Contact is maintained primarily by e-newsletter, but other methods of communication may be used where consent has been approved by the data subject. If you decide to opt in to receive more information about events by Long Tall Productions, your data will be added to a list providing details of future events and associated merchandise.

You may unsubscribe or change your marketing preferences at any time by using the link at the base of promotional emails or by contacting [email protected] as appropriate.

Long Tall Productions Ltd and Event Design Solutions Ltd may on occasion share data with sub-contractors and/or other group companies Market Square Group Ltd and Zoom Events Ltd for the purposes of administration and promotional activity on behalf of its business.

Market Square Group Ltd, Zoom Events Ltd, Long Tall Productions Ltd and Event Design Solutions Ltd are responsible for taking reasonable steps to protect customer data whilst held within any of their systems.

If you submit your telephone number via our website we may contact you via phone to qualify your enquiry and ascertain your requirements.

If you subscribe or opt into our mailing list you may be contacted via the information you supply. Opt-in mailing list forms may contain additional information specific to the form in relation to the page on which the form is placed. This information may be recorded along with the information you supply.

Business to Business Enquiries such as Trader, Concession and Sponsorship

We may also contact you via email with information about offers or promotions we believe will be of interest to you.

We also use personal information for the purposes of administering and expanding our business activities, providing customer service and making available our products and services to our customers and prospective customers.

We may send you marketing communications relating to our business. For clarity, data supplied in relation to trading opportunities at events is controlled by Long Tall Productions Ltd.

Use of Services by Minors

The services that Long Tall Productions provides are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under eighteen (18).

Sensitive Information

We ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services or otherwise to us.

The reasons we retain your Personal Data are as follows:

It may take us some time to contact you after you have made your enquiry.
Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide.
You are an event visitor and have opted in to receive further marketing activity from one of our group companies.
Applicable to traders and business partners – We run promotions and launch new events from time to time. We will update you with this information if we believe it is of interest or benefit to you and will process your data under legitimate interests unless you explicitly opt out.

Your Rights

You may not know it but under GDPR you have certain rights regarding your Personal Information. The rights that apply to the Personal Data we collect are as follows:

The right to be informed – this means you have a right to know what happens with your Personal Data. Hopefully this Privacy Policy should provide you with this information.
The right of access – this means you have the right to know what Personal Data we hold about you. Upon request, we will provide this information to you free of charge within a reasonable amount of time providing the request itself is reasonable.
The right of rectification – if the Personal Data we hold about you is incorrect or incomplete you have the right to correct it or complete it.
The right to erasure – sometimes known as ‘the right to be forgotten’ this means if you request us to do so, we will delete the Personal Data we hold about you.
The right to restrict processing – this means that you can request for us to cease processing your data rather than deleting it.
The right to data portability – this means if you request Personal Data from us we will provide it in a commonly used, machine readable form.
The right to object – this means you can object to us processing your Personal Data if you do not believe it is in your interest.

The right to lodge a complaint with a supervisory authority if you so wish.

Contact Us

Email: [email protected]

Post: Long Tall Productions Ltd, Avenue Cottage, 4, Hillside Street, Hythe, Kent, England, CT21 5DL

Use of IP Address

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Use of Cookies

Cookies are informational files that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re visiting our site. The use of cookies is an industry standard – you will find them on most major web sites.

By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of our website that our users find valuable. While both of these activities depend on the use of a cookie, visitors to our website always have the option of disabling cookies via their browser preferences.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of our website may not function properly or may be considerably slower if you refuse cookies. For more information please see our cookie policy.

Cookie Policy

Third Party Cookies and Remarketing

In some special cases we also use cookies provided by trusted third parties. The following section details some common third-party cookies you might encounter through this site.

Google Analytics: Our website uses Google Analytics, one of the most popular and trusted analytics solutions, to help us to understand how people use our website. It does this by tracking such information as how long people spend on our website, the pages they visit, the website that referred them to our website and other aggregate data. We do this so that we can make improvements to our website and provide a better user experience and more engaging content.

Google AdWords: We may use Google AdWords remarketing which allows us to reach people who have been on our website, and show them adverts relevant to the pages they have visited. This means, after your visit to our website, you may be shown ads by Google either within the Google Display Network or Google search results. Google AdWords uses cookies in order to show ads based on your past visits to websites to provide relevant ads for products and services of interest to you.

You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting Google’s Ads Settings.

Google AdSense: We may use the Google AdSense service to serve advertising. The Google AdSense service uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. You can adjust your settings and also opt out of Google’s use of AdSense cookies by visiting Google’s Ads Settings.

Facebook Pixel: This involves incorporating a tracking pixel (Facebook Pixel) in the head section of our website, which marks website visitors and recognises them the next time they visit the social network. The pixel uses browser information, visited websites and a hashed Facebook ID of the website user. This makes it possible for us to employ retargeting, i.e. to show you relevant Facebook ads about products or services of interest to you.

If you do not wish the Facebook pixel to use your information in this way, it is possible to opt-out of this and many other third-party cookies by following this link to the ‘Your Ad Choices’ website.

Use of clear GIFs

A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘Web beacon’) is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.

Links to Other Sites / ‘Public’ Areas

You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from our website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of our site(s). We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

Security

Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

It is the policy of Long Tall Productions Ltd to respect your privacy regarding any information we may collect.

Website Visitors
Like most website operators, longtallproductions.live collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The purpose of Long Tall Productions collecting non-personally identifying information is to better understand how Long Tall Productions visitors use its website. From time to time Long Tall Productions may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Long Tall Productions also collects potentially personally-identifying information like Internet Protocol (IP) addresses. Long Tall Productions does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below. Gathering of Personally-Identifying Information Certain visitors to our website choose to interact with us in ways that require Long Tall Productions to gather personally-identifying information. The amount and type of information that Long Tall Productions gathers depends on the nature of the interaction.

Aggregated Statistics
longtallproductions.live may collect statistics about the behaviour of visitors to its websites. For instance, Long Tall Productions may monitor the most popular pages on its website. Long Tall Productions may display this information publicly or provide it to others. However, the business does not disclose personally-identifying information other than as described below.

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. longtallproductions.live uses cookies to help it identify and track visitors, their usage of the Long Tall Productions website, and their website access preferences. Long Tall Productions visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies.

Privacy Policy Changes
Although most changes are likely to be minor, the privacy policy for longtallproductions.live may change from time to time, and in Long Tall Productions sole discretion. Long Tall Productions encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.